Question 1

How do guests book a table through booknbook?

Accepted Answer

Guests book directly from your restaurant's own website or Google Business Profile, choosing date, time and party size — no phone call needed, and no commission is taken on the booking.

Question 2

Can I control table availability and capacity?

Accepted Answer

Yes. You set opening hours, table capacity and blackout dates yourself, and availability updates in real time as bookings come in.

Question 3

Do guests get booking confirmations automatically?

Accepted Answer

Yes, confirmation and reminder messages are sent automatically by email and, where enabled, WhatsApp, reducing no-shows.

Question 4

Does booknbook take a commission on food orders?

Accepted Answer

No — orders placed through your own website go straight to you, with no per-order commission taken by booknbook.

Question 5

What payment methods are supported for online ordering?

Accepted Answer

Card payments and, across African markets, mobile money options such as M-Pesa and Airtel Money via Paystack.

Question 6

Can guests choose their own gift card amount?

Accepted Answer

Yes, you can offer fixed amounts or let guests choose a custom value within limits you set.

Question 7

How are gift cards delivered to the recipient?

Accepted Answer

Instantly by email once payment is confirmed — no printing or physical cards required.

Question 8

How does the Enquiries module help with large group bookings?

Accepted Answer

Guests submit an enquiry with their group size and date, and you can check availability, send a quotation and take a deposit, all from one conversation thread in the CRM.

Question 9

What guest data does the booknbook CRM capture?

Accepted Answer

Every booking, order and enquiry is logged automatically, giving you a single view of each guest's history, origin and behaviour across all your channels.

Question 10

Can I use booknbook to send marketing campaigns?

Accepted Answer

Yes, guest data collected through bookings and orders can be used to build segmented email and WhatsApp campaigns directly from the CRM.

Question 11

How quickly can I get set up on booknbook?

Accepted Answer

Most restaurants are live within a few days of signing up — our team handles the setup with you, module by module.

Question 12

What happens if I need help after I'm live?

Accepted Answer

Submit a ticket from this page, or reach us directly on WhatsApp — our support team responds quickly and follows every ticket through to resolution.

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